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| IVR - short for Interactive Voice Response - automates interaction
with telephone callers. IIS provides IVR products and services
that dramatically reduce the cost of common phone calls to
and from your company. |
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How?
Most people are familiar with IVR applications. These applications
allow users to retrieve information such as bank balances,
flight schedules, and movie show times from any telephone.
Traditionally, these applications were created and deployed
on Interactive Voice Response platforms with significant caller
usability, back-end integration, and development complexity
limitations.
IIS has created a solution that replaces aging, proprietary
Interactive Voice Response boxes and
applications with a simple, voice-driven VoiceXML and CCXML
powered IVR telephony platform and a compelling suite of voice
applications. The result: With IIS, you can:
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Delight Your Callers | Reduce Your Costs |
Replace Aging IVR Solutions | Deliver Improved ROI |
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IIS is dedicated to providing comprehensive, valuable,
and easy-to-use IVR solutions for our enterprise
customers, channel partners, and developers.
IIS IVR
Solutions
The IIS IVR solution suite includes products and services
covering IVR infrastructure, IVR development, IVR
support and professional services, and pre-built IVR applications.
IIS's Pure SIP IVR Platform
IIS's proven, flexible, standards-based IVR software platform
is available as follows:
• IIS IVR Service Bureau
- hosted IVR services from our facilities.
• IIS
IVR Platform - IVR software infrastructure for your facilities.
• IIS IVR Server - turnkey IVR servers for your facilities.
The IIS Evolution Developer Portal
Our free, actively supported developer and customer portal
offers web-based tutorials, training, references,
tools, libraries, and technical support.
IIS Extreme
Support
IIS is committed to providing every customer with extraordinary
support. Our full-service, 24x7 support and
integration solutions include:
• IVR Specification
- consulting services that help you specify IVR requirements
and operation.
• Prompt Recording - in any language,
with any personality.
• Load Testing - stresses
your application with dozens to hundreds of simulated callers.
• IVR Monitoring - continuously tests your IVR solution
and reports any failures.
IIS Innovative Applications
IIS offers ready-to-go IVR applications from our customers
and partners:
IIS IVR applications are available for General Enterprise,
Government, Banks and Financial Institutions, Utility Providers,
Health Care Providers, Retail Sales, Travel and Transportation,
Systems Integrators, and Telephony VARs. These can be found
in the IVR Applications section of our web site.
Most IIS customers leverage our IVR solutions without any
up-front costs using our pre-deployed, managed IVR Hosting.
Many choose to buy our IIS IVR Platform software or IIS IVR
Server solutions to deploy systems internally.
Why
Choose IIS?
When it comes to standards-based IVR, IIS is the industry
leader. We support more IVR and Web standards than anyone
else. We'll help you get your IVR applications up and running
quickly and provide you with a level of service our customers
tell us is unmatched in the industry. These are just a few
of the reasons why businesses around the country choose IIS
as their IVR solution vendor.
Our customers have seen dramatic improvements in ROI, customer
satisfaction, and total cost of ownership. We would love to
help you use the power of the telephone, human voice, open
standards, and Web technologies to do the same. |
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